To make the shopping experience very convenient for our esteemed customers we have laid down the best shipment policies possible. We adhere by the constraints mentioned in the policy and ensure that all the product shipments take place in accordance to the policy norms. We take great pride in ensuring that we deliver only the best quality products.
We delivers all across Kerala and assures usage of the best possible transport/courier agencies to deliver your product/s. All products shall be shipped from India from different supplier locations.
2. SHIPPING CHARGES:
2.1 Shipping charges may differ as per shipping to different regional zones.
2.2 COD-Presently we do not process COD option as it is not supported by the courier services.
3. VAT & IMPORT DUTIES:
3.1 The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer, to be paid at the time of delivery to our courier partner or as advised by our courier partner. We does not include these extra charges on our price (as displayed on the e-shop). These taxes will be chargeable over & above the product/order price you pay on the e-shop.
3.2 These charges are ungovernable and they differ from country to country according to the local rules & regulations.
4. SHIPMENT TIME:
4.1 Any product that you buy on this website will be shipped in within 5-7 business days. We do not ship during public holidays or other announced holidays.These days are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customization and other factors attached to your order.The order dispatch time and shipping time varies from product to product.
5. TRANSIT RISK:
All orders dispatched by this website are fully insured at no extra cost to the customers.
6. SHIPMENT TRACKING:
6.1 Once the package has been handed to the courier services, we will email you with the tracking code, along with the website link on which you can monitor and check the status of your order.You can also check tracking details on the My account section or Track My order section
6.2 The tracking code may take up to 24 business hours to be activated on the tracking website.
7. SHIPPING ADDRESS:
7.1 This website does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code.We will may email you if you provide incorrect information on shipping or for a lack of information.
7.2 We will not be liable for delays resulting from in complete address listings. In such cases the customer will have to bear there shipping charges.
8. CHANGE OF SHIPPING ADDRESS:
The customer can change the shipping address within 24 hours of placing an order by logging into Shoplur.com and going to the ‘My Account’ section on the top right corner of the website. No changes in the shipping address will be entertained after 24 hours of placing the order.If we already shipped the item to your wrong address sent us an email immediately.We may either cancel your shipping.It is your duty to provide correct shipping details. if you entered wrong shipping details,we are not responsible.
9. DELIVERY OF MULTIPLE PRODUCTS:
In case you purchase multiple products in one order, all products may be dispatched as separate or together.This depends completely on different products and also suppliers locations.
10. DELAY IN DELIVERY:
10.1 If there is a delay in delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, we shall not refund, return, replace or exchange any order.
10.2 In case the delay in shipping is caused due to unavailability of stock, we shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.We neither the seller on shoplur is not responsible if the Post Man tells you to come and collect.Complaint in the Post Office will be registered only if we get full information from the Customer whom the product is to be shipped.Some complaints must be registered by Customer itself if you have not received the product.
11. CONTACT US:
In case of any queries you can also email us directly at [email protected] to immediately get the best possible solutions and information.