FAQs

Frequently Asked Questions

How to identify a Product?

Product is indicted by Unique SKU number .It can have only a unique value for

products.

Ex: https://www.shoplur.com/product/simran-kurti-off-white/

Ex :https://www.shoplur.com/product/simran-elegant-kurti-off-white/

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I ordered two different items .What will be the delivery time of both items?

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address

I have ordered a product but it has not shipped .Why?

Your shipment will be processed after verification of payment only.It takes a day or lesser.You can change the shipping details before we process the Shipment.We Advise you to give the correct shipping information.

What is your security status at shoplur.com?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) . Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.information from your PC to our servers.

What payment methods does Shoplur accept?

We accept the following methods of payment – Mastercard, Visa and Debit Card.Net Banking facility is also enabled.We do not accept Paypal

When will I be charged for the item?

We check a security check on the order.After security only we proceed into shipping .

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

Do you charge extra on packing ?

There is no additional charges on Packaging

Is Cash On Delivery Available?

Cash on Delivery is available for selected products as announced.If courier service supports COD we also enable COD option.

Shipping Locations

We ships to all Locations inside India.Our store location is at Kochi,Kerala.Expanding to further more cities and states outside India.

Delivery Time

Delivery time depends on Courier Service.You can expect your products within 2-7 days.

Tracking order

You can track your order after ordering.This is done by tracking codes which will be sent to your registered mail.